Payment Policy

Last updated: 15 July 2026

 

At Lisa & Claire Sydney, we aim to make the checkout process simple, convenient and secure.

 

Accepted payment methods

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include:

1. Credit card, including Visa and Mastercard

2. Apple Pay

3. Google Pay

4. Shop Pay

5. Other secure payment methods shown at checkout

The payment methods available to you may vary depending on your location, device and the options displayed at checkout.

 

Secure checkout

All payments are processed securely through trusted payment providers using secure and encrypted connections.

Lisa & Claire Sydney does not store your complete credit card or payment details on its own systems.

Your payment information is handled directly by the relevant payment provider in accordance with its own security and privacy practices.

 

Payment authorisation

By placing an order, you confirm that:

1. You are authorised to use the selected payment method

2. The payment information you provide is accurate and complete

3. Sufficient funds or credit are available to complete the purchase

Orders are only processed after payment has been successfully authorised and completed.

If your payment is declined, incomplete or unsuccessful, your order may not be processed.

 

Currency

Prices are displayed in the currency shown on our website or at checkout at the time of purchase.

Any currency conversion fees, international transaction fees, bank fees or charges imposed by your card issuer or payment provider are the responsibility of the customer.

Lisa & Claire Sydney does not control these additional charges.

 

Refunds

If you are entitled to a refund following an approved return, cancellation or another approved resolution, the refund will be issued to the original payment method used for the order.

Where a returned item is required, the refund will only be processed after the item has been received, inspected and approved at the applicable return location.

Once approved, we aim to process the refund within 14 days.

Please allow additional time for your bank, card issuer or payment provider to credit the amount to your account. Processing times may vary depending on the provider.

 

Payment issues

If you experience a payment issue, please:

1. Check that your payment and billing details are correct

2. Confirm that sufficient funds or credit are available

3. Contact your bank, card issuer or payment provider

4. Try another payment method available at checkout

You can also contact us at:

info@lisaclairesydney.com

Please include your name, order number where applicable and a clear description of the payment issue.

 

Contact us

For questions about payments, charges or refunds, please contact us at:

Lisa & Claire Sydney

Email: info@lisaclairesydney.com

Website: lisaclairesydney.com