Terms and Conditions

Last updated: 15 July 2026

Welcome to Lisa & Claire Sydney.

These Terms of Service apply to your use of lisaclairesydney.com and to purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable Shipping Policy, Returns and Refund Policy, Privacy Policy and Cookie Policy.

Online store terms

By using this website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or legal guardian to use this website.

You must not use our website, products or services for any illegal, fraudulent or unauthorised purpose.

You must not violate any applicable laws or regulations while using our website.

Product information

We do our best to display product descriptions, colours, sizes, measurements, images and other product details as accurately as possible.

However, colours and product appearance may vary slightly depending on your screen settings, device, lighting and photography.

Measurements may also vary slightly due to the way products are measured or manufactured. Customers should review the relevant product information and size guide before placing an order.

We reserve the right to update or correct product descriptions, images, measurements and other information where necessary.

Pricing and availability

All prices are displayed in the currency shown on our website or at checkout and may change from time to time.

Products, prices, promotions and availability may be changed or withdrawn without notice.

We reserve the right to correct pricing errors, product information errors and availability errors.

If an order is affected by an obvious pricing, product or availability error, we may contact you to resolve the issue. Where the issue cannot reasonably be corrected, we may cancel the affected order and refund any payment received to the original payment method.

Orders and order acceptance

When placing an order, you agree to provide current, accurate and complete information.

After your order has been placed, you will normally receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

Order acceptance may be subject to successful payment, product availability, correct customer and delivery information and fraud or security checks.

Order Cancellations

Orders begin processing shortly after they are placed.

For this reason, cancellation cannot be guaranteed once an order has been submitted.

Customers may contact us as soon as possible to request a cancellation. If the order has not yet entered processing, fulfilment or dispatch, we may attempt to cancel it.

Submitting a cancellation request does not mean that the cancellation has been approved.

Once an order has entered processing, fulfilment or dispatch, it can no longer be cancelled through the cancellation process and the applicable return conditions will apply instead.

Refusal or cancellation of orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include situations involving:

Incorrect or incomplete customer information
Payment authorisation or payment processing issues
Suspected fraud or unauthorised activity
Product availability issues
Obvious pricing, product or listing errors
Unusual or excessive order activity
Ordering the same item in multiple sizes, including with the intention of returning part of the order, is not permitted.
A delivery address that cannot be serviced

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

Cancellation after placing an order is not possible, and a refund or chargeback cannot be opened before the item has been received.

If you have a question or problem with your order, please contact us first at info@lisaclairesydney.com instead of immediately starting a chargeback or refund.

Payments

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include:

Credit card
Apple Pay
Google Pay
Shop Pay
Other secure payment options displayed at checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is correct.

Orders may only be processed after payment has been successfully authorised or received.

Payment availability may vary depending on your device, location and the payment options offered at checkout.

Shipping and direct supplier fulfilment

Orders are processed and delivered in accordance with our Shipping Policy.

Processing time before dispatch is generally 1 to 3 business days.

Shipping and delivery times are estimates and may be affected by carrier delays, public holidays, peak sale periods, customs checks, incorrect address information and other circumstances outside our reasonable control.

The stated delivery times are indicative; delays due to busy periods, public holidays or customs procedures do not give the right to cancellation or refund.

Some orders may be shipped directly by our trusted suppliers or fulfilment partners, including suppliers located outside Australia and in China.

Depending on the product, supplier location and delivery address, orders may be handled by Australia Post, local delivery partners or international shipping partners.

Please review our Shipping Policy for complete information about processing times, delivery estimates, tracking and direct supplier shipping.

Delivery confirmation and responsibility

We are not responsible for loss or damage during shipping if the tracking shows that the parcel has been delivered to the address provided.

The customer is responsible for ensuring that the shipping address and contact information supplied when placing the order are complete and correct.

If a customer provides an incorrect or incomplete shipping address and the order cannot be delivered as a direct result, the customer is responsible for any reasonable additional costs or consequences arising from the incorrect information, including redelivery or reshipping costs and the return of the parcel to a local depot or warehouse. If the parcel is lost or returned as a direct result of the incorrect or incomplete address provided by the customer, this remains the customer’s responsibility.

If tracking shows that a parcel has been delivered but you have not received it, please check with:

Other members of your household
Your neighbours
Your local post office
The delivery carrier
Any safe location where the parcel may have been left

If the parcel still cannot be located, please contact us at info@lisaclairesydney.com with your name, order number and relevant tracking information.

International Transaction Fees

Lisa & Claire Sydney does not charge international transaction fees. Depending on your bank or card issuer, your payment may be treated as an international transaction and an additional fee may apply, even when paying in AUD. Any such fees are determined and charged solely by your bank or card issuer.

Returns, refunds and exchanges

Returns, refunds and exchanges are handled in accordance with our Returns and Refund Policy.

Products discounted by less than 40% remain eligible for our 30 day money back guarantee, subject to the conditions of this Returns and Refund Policy.

Products discounted by 40% or more are considered Final Sale. These items cannot be returned or exchanged and are not eligible for our 30 day money back guarantee due to a change of mind, incorrect size selection, incorrect colour selection, dissatisfaction with the item, or any other reason.

Customers must contact us before returning an item. Returns sent without prior approval may not be accepted or correctly processed.

Nothing in these Terms of Service or any of our store policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and applicable law.

Account and customer information

You agree to provide current, complete and accurate account, billing, payment and shipping information for all purchases.

You are responsible for reviewing your order details and delivery address before completing your purchase.

If you create an account on our website, you are responsible for keeping your login details and password secure.

Please notify us promptly if you believe that your account has been accessed or used without authorisation.

Intellectual property

Unless otherwise stated, all content on this website, including text, images, graphics, logos, product descriptions, branding, website design and layout, belongs to Lisa & Claire Sydney or its licensors and content providers.

You may access and use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

Copy or reproduce our website content
Modify or create derivative works from our content
Distribute, publish or commercially exploit our content
Use our name, logo, branding or images
Scrape, extract or systematically collect website content

Prohibited use

You must not use our website or services:

For any unlawful, fraudulent or unauthorised purpose
To violate applicable laws or regulations
To infringe our intellectual property rights or the rights of another party
To transmit viruses, malware or other harmful code
To collect or track the personal information of others without authorisation
To interfere with the security, operation or performance of the website
To submit false, misleading or fraudulent information
To attempt to gain unauthorised access to our systems or another customer’s account
To copy, scrape or commercially exploit our website without written permission

We may restrict or terminate access to the website where we reasonably believe that these Terms have been materially breached.

Third-party tools and links

Our website may provide access to third-party tools, payment services, applications or links.

These third-party services may operate under their own terms, policies and privacy practices.

Lisa & Claire Sydney does not control and is not responsible for the content, availability, security or practices of third-party websites and services.

Your use of third-party services is subject to the terms and policies of the relevant provider.

Limitation of liability

To the maximum extent permitted by law, Lisa & Claire Sydney is not liable for losses that are indirect, incidental, special or not reasonably foreseeable arising from the use of our website, products or services.

We do not guarantee that the website will always be uninterrupted, completely secure or free from errors.

Our liability is in all cases limited to a maximum of the purchase amount of the relevant item, to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable laws.

Responsibility for breaches

You are responsible for losses or expenses reasonably incurred by Lisa & Claire Sydney as a direct result of your unlawful use of the website, your violation of another party’s rights or a material breach of these Terms, to the extent permitted by law.

This provision does not apply where the loss or expense was caused or contributed to by Lisa & Claire Sydney or where applying it would be unlawful.

Complaints and customer support

If you have a complaint or concern regarding an order, product or our services, please contact us at:

info@lisaclairesydney.com

Please include:

Your full name
Your order number, where applicable
The email address used for the order
A clear description of your question or complaint
Relevant photographs or supporting information where applicable

We aim to review and respond to customer enquiries within five business days.

Your right to contact an appropriate consumer protection authority or exercise your rights under applicable law is not limited by this complaints process.

Changes to these Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on this page with the updated date displayed at the top.

Changes will generally apply to future use of the website and orders placed after the revised Terms are published. The Terms applying when an order was placed will continue to apply to that order unless a change is required by law.

Product Appearance & Variations

We make every reasonable effort to ensure that our product images, colours, descriptions and details are displayed as accurately as possible.

However, please note that slight variations may occur between the product shown on our website and the product you receive. Colours may appear slightly different depending on screen settings, device displays, lighting conditions and photography.

Minor variations in colour, texture, finish, pattern placement, stitching, shape, measurements or other small product details may also occur between individual items or production batches. These minor variations are considered normal and do not necessarily indicate that an item is defective.

Where applicable, handmade or individually produced items may also have small variations that make each item unique.

Applicable law

These Terms are governed by applicable laws.

For purchases made by Australian consumers, nothing in these Terms limits the application of the Australian Consumer Law or any other mandatory consumer protections.

Any dispute may be submitted to a court or tribunal that has jurisdiction under applicable law.

Contact us

For questions about these Terms of Service, please contact us at:

Lisa & Claire Sydney

Email: info@lisaclairesydney.com

Website: lisaclairesydney.com