Privacy Policy
Last updated: 30 June 2026
This Privacy Policy applies to all services provided by Lisa & Claire Sydney, contactable at lisaclairesydney.com.
At Lisa & Claire Sydney, we respect the privacy of our customers and handle the personal information you provide to us carefully, confidentially and in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the General Data Protection Regulation (GDPR).
1. What information we collect
We may collect personal information that you provide to us when placing an order, creating an account or contacting our customer service team, including:
Full name
Shipping and billing address
Email address
Phone number
Payment details, processed securely through our payment providers and not stored on our own servers
IP address and device/browser information
Order and transaction history
Information about your activity and behaviour on our website, including through cookies
2. Purposes of processing
We collect and use your personal information for the following purposes:
To process, ship and invoice your orders.
To provide customer service and support.
To send order updates, tracking information and relevant service information.
To improve our service, website and product range.
To prevent and detect fraud, misuse and unauthorised activity.
To send marketing communications, only where you have given consent or where this is otherwise permitted by law.
3. Legal basis for processing
We process your personal information based on the performance of our agreement with you, your consent, compliance with legal obligations and our legitimate business interests, such as fraud prevention, customer support and improving our services.
4. Sharing information with third parties
We only share your personal information with third parties where necessary to provide our services, including:
Our payment providers: Credit card (Visa, Mastercard), Apple Pay and Google Pay.
Our shipping and delivery partners: Australia Post
Our supplier(s), where required to process and ship your order
Providers of analytics and marketing services, where applicable and in accordance with your cookie preferences
Where required, we have appropriate agreements in place with these parties. We never sell your personal information to third parties.
As part of our fulfilment process, some orders may be shipped directly by a supplier located outside Australia and/or outside the European Economic Area, including China. Where personal information is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in line with applicable privacy requirements.
5. Retention period
We keep your personal information only for as long as necessary for the purposes for which it was collected, or for as long as required by law, including tax and accounting obligations.
6. Cookies
Our website uses cookies to improve functionality, analyse website traffic and support marketing activities. Please see our separate Cookie Policy for more information. You can adjust your cookie preferences through the cookie banner or through your browser settings.
7. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. All payments are processed through a secure SSL connection.
8. Your rights
You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion of your personal information where applicable, and to object to or restrict certain types of processing.
You may also withdraw your consent for marketing communications at any time.
To exercise your rights, please contact us at lisaclairesydney.com.
If you are located in Australia and have concerns about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC).
9. Contact
Lisa & Claire Sydney — lisaclairesydney.com