Privacy Policy

Last updated: 15 July 2026

 

At Lisa & Claire Sydney, we respect your privacy and are committed to handling your personal information carefully, securely and transparently.

This Privacy Policy explains how Lisa & Claire Sydney collects, uses, stores and protects your personal information when you visit or make a purchase from lisaclairesydney.com.

We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the General Data Protection Regulation (GDPR).

By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.

 

Information we collect

When you visit our website, place an order, create an account or contact us, we may collect information such as:

1. Your full name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order and transaction details

7. Payment confirmation details

8. Device and browser information

9. IP address

10. Website activity, such as pages viewed, products viewed and products added to your cart

11. Information you provide when contacting our customer service team

Payment information is processed securely through our payment providers. Lisa & Claire Sydney does not store your complete credit card details on its own systems.

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service and improve the shopping experience.

 

How we use your information

We may use your personal information to:

1. Process, fulfil and deliver your order

2. Send order confirmations, tracking details and shipping updates

3. Respond to questions and customer service requests

4. Manage returns, refunds, exchanges and complaints

5. Improve our website, services and product selection

6. Prevent and detect fraud, misuse and security issues

7. Send marketing communications where you have subscribed or where otherwise permitted by law

8. Comply with legal, accounting and tax obligations

9. Maintain appropriate business and transaction records

We process your personal information where necessary to fulfil our agreement with you, comply with legal obligations, obtain your consent or pursue legitimate business interests, such as customer support, fraud prevention and improving our services.

 

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your personal information may be processed and stored through Shopify’s data storage, databases, applications and supporting service providers.

Shopify may process your information in accordance with its own privacy practices and applicable privacy laws.

 

Payments

Payments are processed securely through trusted payment providers.

Depending on the payment method selected at checkout, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or another secure payment service available through our store.

Lisa & Claire Sydney does not store your complete credit card details.

 

Sharing your information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

This may include:

1. Shopify and ecommerce service providers

2. Payment processors and payment networks

3. Shipping carriers and delivery partners

4. Suppliers and fulfilment partners

5. Customer service and support tools

6. Email marketing platforms, where you have subscribed

7. Analytics, advertising and website performance providers

8. Professional advisers or authorities where required by law

We only share information that is reasonably necessary to process orders, provide services, operate our website or comply with legal requirements.

 

Direct supplier fulfilment and international transfers

Some orders may be shipped directly by one of our trusted suppliers.

These suppliers may be located outside Australia, including in China. Where necessary to fulfil and deliver your order, we may share relevant information with the supplier or fulfilment partner.

This may include:

1. Your name

2. Shipping address

3. Order and product details

4. Phone number or email address where required for delivery

When personal information is shared with an overseas supplier or service provider, we take reasonable steps to ensure that it is handled securely and in accordance with applicable privacy requirements.

 

Marketing communications

If you subscribe to our email list, we may send you information about new arrivals, special offers, sale events and store updates.

You can unsubscribe at any time by selecting the unsubscribe link included in our emails or by contacting us at:

info@lisaclairesydney.com

Withdrawing your marketing consent will not affect important service communications relating to an existing order.

 

Cookies

Our website uses cookies and similar technologies to:

1. Operate essential website and checkout functions

2. Remember your preferences and shopping cart

3. Analyse website traffic and performance

4. Improve your browsing and shopping experience

5. Support marketing and advertising activities where permitted

Some cookies are necessary for the website to function correctly.

You can manage cookies through your browser settings and, where available, through the cookie preferences displayed on our website.

Disabling certain cookies may affect the functionality of the website.

 

Data security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

Payments and website information are transmitted using secure technology provided by Shopify and our trusted payment providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

Data retention

We keep your personal information only for as long as reasonably necessary to:

1. Provide our services and manage orders

2. Maintain transaction and customer service records

3. Comply with legal, accounting and tax obligations

4. Resolve disputes and enforce our agreements

5. Prevent fraud and maintain business records

When personal information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

 

Your privacy rights

Depending on your location and applicable law, you may have the right to:

1. Request access to the personal information we hold about you

2. Request correction of inaccurate or incomplete information

3. Request deletion of your personal information where applicable

4. Object to or request restriction of certain processing activities where applicable

5. Withdraw your consent for marketing communications

6. Make a complaint about how your personal information has been handled

To submit a privacy request, contact us at:

info@lisaclairesydney.com

We may need to verify your identity before completing a request.

If you are located in Australia and remain concerned about how your personal information has been handled, you may also contact the Office of the Australian Information Commissioner (OAIC).

 

Third-party links

Our website may contain links to third-party websites or services.

Lisa & Claire Sydney is not responsible for the content, security or privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page with the updated date shown at the top.

 

Contact us

For questions, requests or complaints regarding privacy, please contact us at:

Lisa & Claire Sydney

Email: info@lisaclairesydney.com

Website: lisaclairesydney.com