Returns Policy

Last updated: 30 June 2026

At Lisa & Claire Sydney, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. Below, we clearly explain our returns policy. We are happy to think along with you — if in doubt, please always contact us first at info@lisaclairesydney.com.

1. How we work

Lisa & Claire Sydney operates according to a direct-from-supplier model. In order to reduce waste and lower our CO₂ emissions, we do not hold a large stock of our own: items that are not in stock are shipped directly from our supplier. This means that returns must also be sent to the return address of our supplier.

2. Return period and registration

You can register a return within 30 days after receiving the item, via info@lisaclairesydney.com.
You can only register a return after you have physically received the item.
When registering your return, always include your order number and a valid reason for the return.
After approval, we will provide you with the return address of our supplier.

3. Conditions

A valid reason for the return is always required.
Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.
Trying on is allowed, wearing is not.
Discounted sale items cannot be returned without a valid reason.
Deliberately ordering multiple sizes with the intention of returning part of the order is not allowed.
Certain items are excluded from returns for hygiene reasons, such as underwear, swimwear and jewellery, unless unopened and unused.

4. Return costs and process

The return costs are fully at the customer’s expense, including international shipping costs and any customs charges.
The item must be returned to the return address of our supplier.
The customer is responsible for shipping, the costs and tracking the return shipment.
We always recommend using a shipping method with track & trace; without proof of shipment, we cannot process a return.

5. Customer-friendly alternative solution

Because international returns can be expensive and time-consuming, we are happy to look together with you for a suitable alternative solution, such as a partial refund or discount, which we will agree upon together by email. Please always contact us first at info@lisaclairesydney.com before returning anything.

6. Defective, incorrect or damaged item

If something is not right with your order — for example the size, fit or quality — please send us an email within 14 days after receipt, including clear photos and a description of the problem. Without photos and a description, we cannot process your complaint and there is no right to a return or refund. With this information, we will look for a suitable solution as quickly as possible.

7. Refund

A refund can only be issued after the item has been received and approved at the return address. After approval, we will refund the purchase amount within 14 days via the original payment method. Original shipping costs will not be refunded.

8. Cancellations

It is not permitted to cancel an order after it has been placed and taken into processing. No refund or chargeback can be opened before the item has actually arrived and been received. If you have a question or problem with your order, please contact us first at info@lisaclairesydney.com instead of immediately starting a chargeback or refund.

9. Liability

We are not responsible for lost parcels if the tracking shows that the item has been delivered to the address provided by the customer.
An incorrectly provided address is the responsibility of the customer.
Errors in the address must be reported within 24 hours after placing the order via info@lisaclairesydney.com.