Shipping and Delivery

Last updated: 30 June 2026

We aim to deliver your order to you as quickly and correctly as possible. Below, you will find all information about our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

2. Delivery time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays or due to customs procedures.

3. Shipping method and origin

In order to reduce waste and lower CO₂ emissions, we ship directly from our supplier. As a result, customs charges may apply, depending on the country of delivery. Our shipping partner is: Australia Post

4. Shipping costs

We offer free standard tracked shipping on all orders within Australia. No minimum spend required.

5. Tracking — customer responsibility

The customer is responsible for monitoring the tracking code via our website and the link provided by email.
The customer is responsible for checking whether the parcel will be delivered to their home address or to a pick-up point, and for collecting it there if necessary.
If delivery takes longer than expected or if something is wrong, please always send an email to info@lisaclairesydney.com first, instead of immediately opening a chargeback or refund.

6. Responsibility during shipping

If the tracking information indicates that the parcel has been delivered, the responsibility lies with the customer.
Please check your address carefully; errors must be reported within 24 hours after placing the order via info@lisaclairesydney.com.